This book outlines a roadmap for achieving excellence in service design through the application of Six Sigma methodologies. It is a valuable guide for service industry professionals, quality managers, and business leaders seeking to optimize service processes and enhance customer satisfaction.
Additional Product Info :
ISBN 10 :
0471682918
ISBN 13 :
9780471682912
Publisher :
JOHN WILEY
Language :
English
Dimensions :
6.36 x 1 x 9.51
Item Weight :
0.74 kg